Healthcare Customer Service Management
Customer Service Manager, the latest solution to join our Opportunity Manager (OM) workflow suite, simplifies all aspects of day-to-day customer service operations by creating a collaborative on-line environment for an entire team of representatives to begin tracking, reporting and managing timely and accurate follow-up activities.
Simplified Workflow
- Automatically generates and prioritizes web-based work lists per user group
- Enables users to coordinate, track, and report on follow-up activities in real-time
- Instantly captures vendor complaints and other custom customer service forms
- Syncs information directly from disparate clinical and financial systems for easy-to-use search and look-up features
Drive Transparency and Accountability
- Records turnaround times per user for each individual or group activity.
- Defines tangible performance and evaluation standards.
- Monitors individual and group performance data with manager dashboard.
Advanced Reporting
- Digitizes paper-based workflow activities into measurable data.
- Seamlessly tracks individual work volume, efficiency and results.
- Integrates productivity and performance reporting directly from Opportunity Explorer.